01 · The origin
Seeing the system
I chose medicine for the obvious reason: I wanted to treat people. What kept me in was something I noticed on the wards as a student. Most of what goes wrong for a patient never happens at the bedside. It happens in the gaps between people, processes, and information. I saw patients waiting not because medicine lacked an answer, but because information had failed to move: a file that couldn't be found, a result that arrived late, a referral that stalled between desks. The patient in front of you is one person; the system around them often determines the care they actually receive. Once I saw healthcare that way, the system became part of what I was treating.




























